It’s hard to imagine a drive-thru pulling up at a McDonald’s without being greeted by a worker. But that’s the very thing that seems to work with a chain continues to experience a new AI-based technology system to visit your share of workers outside of order.
last year McDonald’s started testing voice recognition system at 24 drive-thrus in the Chicago area. But the most advanced technology that would enable a computer to receive customers’ orders is far from perfect. In order to use the AI chain more widely, the system needs to improve accuracy from 80% to 95% of low-current spacecraft. This means that McDonald’s wants a drive-thru “robot” to be able to accurately translate several vowels with interval errors.
But restaurant industry analyst Peter Saleh recently shared QSR Magazine so that the techniques would be ready for use quickly. Saleh founded McDonald’s on its reputation among AI vendors and franchiseis.
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“One vendor, Presto, claims its voice ordering is nearly 95% accurate, can generate 20-second improvement in computation time and reduce labor to nine hours per day,” said the publication.
McDonald’s hasn’t invested in whether or not it will rollout a national AI-based solution planning. Group CEO Chris Kempczinski said next year that technology is still almost ready to penetrate to all McDonald’s destinations.
“Now is a big leap going from 10 restaurants in Chicago to 14,000 restaurants across the US, with unlimited barter promotions, barter, dialect exchanges, weather—and so on and so on.” Kempczinski said.
Moreover, they are not entirely independent technicians, but require some assistance from McDonald’s workers.
When McDonald’s tested the voice ordering system, many other fast-food chains and restaurants have also suffered from automation in the process of improving efficiency and ebbing labor costs.
In October 2021, select Mexican restaurants brought in robots that run on food and bus tables. And just this year, both Domino’s and Chick-fil-A has begun testing of autonomous delivery vehicles in select Texas locations.
In addition to McDonald’s AI-based processing arrangements, the chain has hinted at a few other technological improvements. By a* worldwide convention Hosted in May, the chain has offered two new types of wool drive-thru, and a multitude of automation efforts for its kitchens.
Amber Lake is a staff writer at Eat This, not That! and has a degree in journalists from UNF in Jacksonville, Florida. Read more